Customer Satisfaction & Return policy

In the unlikely event that you would not be satisfied with your product, simply contact us within 14 days of receiving your order by emailing hello@mathieuriviere.se with:

Your name
A detailed description of the problem
Your order number
Some pictures of the issue
Including these things will help us to resolve things quickly. Please allow 1-2 business days for our team to be in touch with you.


We cannot provide exchanges or refunds due to damages caused by customer handling, storage or treatment.


We reserve the right to request that your return the product to us and at our discretion; offer an exchange or reprint; take no action; or, on the rare occurrence (in that we have exhausted all possible solutions and cannot find a resolution), offer a refund. Please ensure the work is packaged appropriately and that it is protected. Ideally, use the original packaging in which the item was delivered, including all protective material. You are responsible for covering the regular cost of return postage if the goods delivered are as ordered and if the price of the goods to be returned is less than 400sek, or in case of a higher price, if you have only provided partial payment agreed under the terms of the contract. Return mail is otherwise free of charge.

In the unlikely event that the material needed for the production of your order is unavailable we will contact you immediately and, if possible, give an approximate delivery date or suggest alternate product options.